Frequently Asked Questions

GYMBOX is famous for running the best and most creative studio timetable in the country. To secure a place on your favourite class we offer advanced booking through the Gymbox App.

Members can book studio classes online from 10:00am, 3 days in advance. The booking system will not allow a member to book onto classes that overlap each other.

Please note that to ensure full attendance, we operate a "3 strikes" booking system, whereby three no-shows or late attendances in any 30 day period will result in a one-week advance booking restriction; please always ensure you cancel your class booking no later than one hour in advance of the class time, if you are no longer able to attend.

If a class is full you will be given the option to book onto a waiting list. Once on the waiting list, you are committing to attend and could be auto booked into the class up to 1 hour before the booking start time. When moved into the class, you will be notified via email. If you decide you can no longer attend, please remove yourself from the waiting list at least one hour before the class start time, or a strike will be applied in line with our cancellation policy. In the case that you get auto-booked onto a class you did not cancel on time and the class is ultimately full, you will not receive a strike, however that isn’t assured.

Please ensure to check-in at least 5 minutes before the class start time. If you gain entry to the club without successfully checking in, or you arrive late, your booking may be automatically removed from the class and opened up to other members at the class start time. For clubs that have turnstiles, you are automatically checked in once you get through, for the other clubs, you will need to check in at reception.

We advise that you check your attendance on the iPads located outside each studio before the class starts. If your name is in yellow, you are attended. If your name is in red, you'll need to attend yourself manually by entering the last 4 digits of your phone number. If your name is no longer on the iPad, and there is still space in the class, you must book back into the class by entering your full membership number. Your membership number can be found in the email sent when you signed up, but also can be found in the GYMBOX App when logged in under the “Accounts” section from the main drop down menu. Alternatively, you can ask for it at reception.

How to register your online account:

The fastest way to register is explained within your welcome email received when signing up, but if you’re having trouble locating that then you can visit the Members' section on the website where you will be required to verify some details.

If you have any further issues please ask at the reception desk or call the club to assist you. Club Contact Details

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