Frequently Asked Questions

Package Change

A Member may apply to make changes to their membership at any point such as upgrading to a multi-club membership, changing your home club, adding locker hire etc. You can do so via a request through here.


Freeze

To request a freeze, please contact the member services team here.

A membership can be frozen at £15 per month, and for a maximum of 6 months at any one time. To freeze your membership we would require written notice by the 20th day of the month prior to the freeze start date and the freeze period must always start on the 1st day of a month. GYMBOX will freeze free of charge if a member is sick, injured or pregnant (medical proof will be required). The notice period as well as the freeze length can be adjusted according to the medical needs.

Freeze periods will not count towards a Member's contractual term, and will extend any applicable minimum term by the number of frozen months taken. Membership may not be frozen during the notice period of cancellation.


Cancellation

To cancel your membership, complete a Cancellation Request via this link.

Monthly Minimum Term Memberships
Members on a Monthly Minimum Term Membership contract may cancel their Membership after or with effect from the end of the minimum term, by giving one full calendar month's advance written notice, effective from the 1st of the following month.

No Commitment Memberships
All Members who opt for a No Commitment Membership can terminate their Membership by cancelling the direct debit. For more information please see here

Paid In Full Memberships
Paid in Full Memberships will expire automatically at the end of the term. For more information please see here

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