Frequently Asked Questions

GYMBOX is famous for running the best and most creative studio timetable in the country. To secure a place on your favourite class we offer advanced booking through the Gymbox App.

Members can book online from 7am the previous day.

The booking system will not allow a member to book onto classes that overlap each other.

Please note that to ensure full attendance, we operate a "2 strikes" booking system, whereby two no-shows in any 30 day period will result in a one-week booking restriction; please always ensure you cancel your class booking no later than one hour in advance of the class start time if you are no longer able to attend.

If you gain entry to the club without presenting your physical membership card this may result in an unrecorded attendance and a class booking strike will be applied.

If a class is full you will be given the option to book onto a waiting list. Once you have been booked onto the waiting list you will receive an email to confirm. When a space becomes available you will be automatically moved into the class and notified via email up until an hour before the class start time.

Once on the waiting list you are committing to attend and could be auto booked into the class up to 1 hour before the class start time. If you decide you can no longer attend please remove yourself from the waiting list as a strike will be applied in line with our class cancellation policy.  

Registering for the first time?

Visit the members' section on the website and you will be required to verify your details. Members Area

Difficulty registering?

  • Your email, postcode, mobile number and date of birth must match the ones provided at sign up.

  • You will need your member number in order to register. This can be found on your membership card or by calling your home club. Club Contact Details

  • If you have any further issues please ask at the reception desk or call the club to assist you. Club Contacts

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Thanks for getting in touch. We may temporarily be closed but we are determined to do our bit so we can all come back even stronger.

Once it is safe for our teams to be in the club again, we will be in touch to help get you started and your fitness journey back on track.

Until then, why not checkout our new on-demand platform Out the Box where we have redefined the best home workouts with the best of our creative classes coming direct to wherever you're training right now. Member or non-member, it's all for free through lockdown - or you can make a donation to NHS Charities Together.